Services

INBOUND MARKETING SERVICES

We work with you closely to customize your inbound marketing approach to enhance your program, acquire more leads and close new customers.The close-knitted elements of the inbound marketing program must be tailored around your buyer’s journey and your company's goals.

BLOGGING

Blogging is important but making it engaging and informative won’t work alone.We work with you to educate your audience with SEO- optimized and keyword-focused content that increases not only website visitors,but helps engage your prospects and convert them into leads.

E-MAIL

Email Marketing enables to communicate and engage with your audience and convert leads into loyal customers. By planning, developing and executing an effective email marketing campaign, you can drive these emails with relevant content to the desired audience.

LANDING PAGES

Broadly, a landing page is the entry page to your website. With a landing page it is easier to target your audience, and provide them with content-driven information.We will work with you in developing a comprehensive landing page that would attract more eye balls to your websiteso that it is easier to convert visitors into leads.

SOCIAL MEDIA

Social media posts, videos and updates on Facebook, Twitter, LinkedIn, Instagram help to increase customer engagement on your website or product.This is why marketers are attracting customers with real-time updates on social networks. We work with you to reach out to your personas on social media in the best possible way.

Backend Databases Processing

Backend data processing has a massive scope and it involves a profusion of activities that help in structuring custom solutions for building software.Our team works collaboratively to produce exceptional cost and best practice in web standards as our top-of-mind, tip-of-fingers priority.

Why choose us

The DIGITECH Customer Support team strives to provide flexible access to the expert support you need to successfully resolve any technical issue. DIGITECH is dedicated to the satisfaction of its customers and is committed to provide efficient technical support that fits your needs. When a call is received by one of the DIGITECH Support Executive, it is immediately logged and prioritized.

Support Call Handling Process

Customer problem will be accurately detailed in our Service Request Tracking System. It will be assigned a Call Number for tracking purposes, and Priority level based on the priority, customer set for the Call. The Priority level determines the path, customer call will follow to resolution. After completing the information regarding call, our Technical Engineer will begin the process of problem troubleshooting and resolving it. The Technical Support Engineer who initially spoke with customer will determine the problem and mange its resolution. Typically, this engineer will be the primary contact for the Call Number assigned to customer call. If necessary, customer issue will also be reviewed and worked on, by either a member of the Tier, Two Technical Support Engineering team.However Tier 1 support engineer will always take the ownership of the call.

Response Time

Typically all phone support requests are attended by out Technical Support Engineer. However, if the customer unable to reach our Support Engineer during first contact, then he/she can also send their complaints through E-mail the same will be given during the time of business, our support representative will respond to our call as rapidly as possible within defined response times for the call on priority. After responding begin the process of isolating the problem and resolving it, the service request is then activated.